Palo Alto Networks has announced a free and instant Unit 42 incident response retainer to further support qualified customers at their most critical times. Unit 42 has handled some of the largest cyberattacks in history and has deep expertise in responding to challenging cyber risks and advanced threats, including nation-state attacks, advanced persistent threats (APTs), and complex ransomware investigations. The retainer provides customers with their first 250 hours of Unit 42 incident response services, a two-hour response time agreement, endless access to Unit 42’s incident response team and threat intelligence expertise – for free.

Commenting on the announcement, Nikesh Arora, chairman and chief executive officer, Palo Alto Networks, said,” Customers have been trusting Palo Alto Networks as their cybersecurity partner of choice for over 15 years. Today, we are stepping up our commitment, making sure that our most loyal customers have leading incident response and threat intelligence capabilities available exactly when they need them. With the free and instant Unit 42 incident response Retainer, customers have peace of mind that in the event of an attack, Unit 42 is ready to respond to reduce operational impact within two hours.”

To put the threat landscape in perspective, there were nearly 70 million records exposed due to data breaches in 2005 when Palo Alto Networks was founded; in 2023, there have been 5.4 billion records breached so far – a 7,614 per cent increase. The impact of a cyberattack can be tremendous; 47 per cent of organisations report severe material impact, and publicly traded companies suffered an average decline of 7.5 per cent in their stock values after a data breach.

Meanwhile, Wendi Whitmore, senior vice president, Unit 42, Palo Alto Networks, said, “The scale, sophistication, and speed of attacks, coupled with the expanding attack surface, mean protecting your organisation is more challenging than ever. Quick response makes all the difference — your defences must outpace the time needed to execute an attack. Our newly announced offer allows our customers to leverage Unit 42’s team of expert incident responders — on standby 24/7 — to quickly investigate, contain, and remediate attacks and ultimately strengthen their security posture to prevent attacks from recurring.”