Neelesh Kripalani, Senior VP and Head, Center of Excellence, Clover Infotech

Neelesh Kripalani is senior vice-president and head, center of excellence (CoE), Clover Infotech. He has over two decades of experience in the areas of strategy planning and management, IT services delivery, banking implementation, people management, and IT operations management. In his current role, he is responsible for the company’s global delivery function and heads the CoE, which comprises Clover Infotech’s knowledge and training arm, Clover Academy.

According to Kripalani, the world is driven by information technology. “Every industry is undergoing digital transformation in some form or the other,” he says. “Our customers, across industries, are looking to modernise their applications landscape, leverage technologies such as AI and cloud, and make use of data to augment strategic decision-making. My job is to enable customers to overcome the status quo and the fears associated with undertaking a technology modernisation exercise, as well as enhance returns on their technology investments.”

Kripalani is of the view that Covid-19 has disrupted work culture and paved the way for remote working models. It has also prompted the rapid adoption of cloud technology and software-as-a-service (SaaS)-based applications and tools. Cloud-specific spending is expected to grow at more than six times the rate of general IT spending through 2020. As enterprises are enabling remote working for most of their employees, SaaS-based applications and tools are witnessing a great surge in demand. Further, as the industry moves toward cloud computing, cybersecurity will become a critical business functionality and an integral business process.

When asked about his management style, Kripalani says that he believes in giving his teams a chance to express themselves before taking a decision. “Empowering and then enabling people to excel with the necessary support is my style of management,” he adds. “In a function such as delivery, one needs to connect with people at all levels. A major part of the employee strength of the organisation is in the delivery function, and hence it is important for me to connect with people, encourage proactiveness and create leaders across technology verticals.”

Kripalani is a graduate in science from Mumbai University and holds a master’s degree in financial management from Jamnalal Bajaj Institute of Management Studies, Mumbai. He usually unwinds by reading biographies as well as technology and management books. Outliers by Malcolm Gladwell and Thinking, Fast and Slow by Daniel Kahneman are two of his favourites.