According to the Department of Telecommunications (DoT), more than 2,500 are being discontinued on a daily basis through its Sanchar Saathi portal.

As per officials, questions have been raised on the process followed by the government. However, DoT claims the established process of built-in checks and balances has resulted in zero complaints or grievances to date against the portal.

DoT will reportedly launch an app version of the portal soon. It is also working on introducing a grievance redressal portal to report connections disconnected by mistake through the Sanchar Sathi portal.

Further, as per officials, the department is working with the Reserve Bank of India and the Department of Financial Services to return the amount present in the fraudulent accounts back to the citizens. This amount sums up to around Rs 10.08 billion.