The Ministry of Electronics and Information Technology (MeitY) has organised a national workshop on “Powering Transformation through user interface (UI)/user experience (UX) for Digital Governance” for setting up the guidelines for enhancing user experience of using websites/portals/applications.

Digital landscape is rapidly evolving, and user expects seamless and intuitive interaction with the application. This workshop on powering transformation through UI/UX for digital governance aims to make the way towards this. The workshop brings together the stakeholders from government, industry, designers, developers, and other related practitioners to discuss the practices and challenges in establishing effective  UX/UI for public-facing digital services.

The workshop also witnessed the signing of memorandum of understanding (MoU) between Ministry of External Affairs (MEA), MeitY and Common Service Centres.

In addition, to recognise the best practices and exceptional leadership and dedication in crafting intuitive and visually stunning UX and UI in product design, appreciation certificate were awarded to Brahma Kumar, joint secretary, MEA, Vallari Gaikwad, undersecretary, MEA for e-migrate, Jayesh Ranjan, special chief secretary, department of information technology, electronics and communications (ITE&C) and department of industries and commerce for T-app Folio, Rajeev Ranjan Prasad, chief general manager, State Bank of India (SBI) for YONO and Swati Sharma, joint secretary, Ministry of Rural Development (MoRD) for lakhpathi didi.

The workshop was chaired by Amit Agarwal, chief executive officer (CEO), Unique Identification Authority of India (UIDAI) and director general (DG), National Informatics Centre (NIC). During the workshop, various panel discussions were done between leaders from the industry as well as from government. Panel discussions were done by reputed speakers on topics including:

  • Best UX practices
  • Role of UX/UI in citizen engagement with the government
  • Tools and techniques for UX/UI practices
  • Aspirations and experiences of the citizens in the social domain

The workshop also included stall presented by industries such as Google, Microsoft, Map My India, SBI, ZOHO, Samsung, etc.