According to a recent report by Ookla, Reliance Jio had the fasted speeds for fixed broadband while Vodafone Idea (Vi) was the fastest in mobile download speeds in the fourth quarter (Q4) 2020.
Further, the report added that Jio had the fastest mean download speed over fixed broadband. Jio achieved a mean download speed of around 80 Mbps. It was followed by ACT Fibernet with around 75 Mbps and then by Airtel and Excitel.
Speedtest Consumer Sentiment data is gathered from single-question surveys presented to users at the end of a Speedtest. This data set provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both customers’ overall satisfaction with their network providers (based on a five-star scale) and Net Promoter Score (NPS), Ookla said.
According to the data, Jio had the highest rating in terms of consumer sentiment at 3.7 stars and the only positive NPS of 9.98. Meanwhile, BSNL had the slowest mean download speed over fixed broadband of around 35 Mbps during the quarter while Hathway had the lowest rating and the lowest NPS.
In terms of mobile, Vi had the fastest mean mobile download speed during Q4 2020 with a mean download speed of around 15 Mbps. It was followed by Airtel with a mean download speed of nearly 14 Mbps. “This confirms that Vi is continuing to provide its users with a better network speed experience than its rivals. In Consumer Sentiment ratings, Vi tied with Airtel,” the report said.
Further, the report added that India started 2020 with the fastest mean download speed over fixed broadband among SAARC countries, and strong improvements in India from Q2 2020 onward only widened the gap. India topped the charts in fixed broadband speeds in 2020, followed by Bangladesh and Sri Lanka. Afghanistan had the lowest mean download speed over fixed broadband among SAARC countries during 2020.
Though India topped the charts in fixed broadband, mobile speeds in the country still lag. The Maldives, the only SAARC country with active 5G during 2020, was the fastest for mean download speed over mobile throughout 2020, as per the report. India ranked sixth on the list. Maldives was followed by Pakistan, Nepal, Sri Lanka and Bhutan which were closely grouped for second, third, fourth and fifth fastest during Q4 2020.