Ishan Technologies has selected Oracle Communications to drive an ambitious, end-to-end digital transformation initiative. The collaboration aims to modernise charging and billing, enabling faster time-to-market for new offerings, more flexible pricing and discount models, and improved operational efficiency across Ishan’s portfolio. The program will also help establish a unified digital backbone to support Ishan Technologies’ continued expansion.
Commenting on the selection, chairman and managing director, Ishan Technologies, said, “Partnering with Oracle Communications marks a significant milestone for Ishan Technologies. This initiative gives us an integrated monetisation foundation and flexibility for complex business models, enabling us to develop solutions tailored to evolving customer demands, boost operational efficiency, and accelerate our journey towards full digitalization. Most importantly, it reflects our ongoing commitment to providing our customers with exceptional digital experiences.”
Automated orchestration will help accelerate time to revenue as the company transitions to modern connectivity services, integrating data networks, cloud interconnect, MPLS, SASE, and bandwidth-on-demand under a single umbrella. With Oracle, Ishan Technologies will be able to deliver end-to-end service lifecycle management for faster service provisioning, automatic identification, and mapping of network resources through integration with network monitoring and management tools, and end-to-end network and service topology views for better insight and troubleshooting. Machine learning (ML)-driven advanced root cause analysis capabilities will help Ishan Technologies’ operations teams swiftly identify and prioritize service-impacting issues and initiate targeted actions to quickly resolve them.
Advanced monetisation will also help Ishan Technologies reduce custom development, improve billing accuracy, and accelerate new service launches. Built-in charging and billing plus payment and collections experiences are integrated across digital channels using TM Forum APIs. In tandem, Ishan Technologies can support unified rating across prepaid and postpaid customers using a single rating/calculation function, with flexible charging, discounts, and billing adjustments for campaigns, agreements, and differentiated offers. Complex enterprise billing model support includes multi-organization/legal-entity billing, enterprise hierarchies, single bill, and cross-line-of-business discounts.
Meanwhile, executive vice president and general manager, Oracle Applications, Regulated Industries, said, “As service providers face increasing competition and disruption, they are turning to real-time, scalable digital platforms to simplify and automate business operations. Innovative operators like Ishan Technologies are leading the way in creating connected digital experiences that respond to customer expectations and market demands.”
