Arun Goyal, Director, CTC Freight Carriers India Private Limited

The Indian healthcare industry has increased its uptake of information and communications technology (ICT) solutions such as robotics, artificial intelligence (AI), machine learning (ML) and internet of things (IoT) for improving disease diagnostics and healthcare delivery. Going forward, m-health, telemedicine, cloud consulting and big data analytics are set to significantly disrupt the healthcare industry. However, the increase in treatment cost owing to the adoption of high-end technologies remains a key challenge. Arun Goyal, Director, CTC Freight Carriers India Private Limited, talks about the emerging IT trends in the industry, the status of technology adoption and the future outlook…

What are the challenges faced while deploying these new age technologies? How do you plan to address them?

The main challenge to deploy these technologies in logistics sector is lack of will and skilled execution level staff, As all of us are aware due to unorganised sector there is scope for earning money by other means but when we deploy technologies to fix that leakage they try their best to avoid it on this or that excuse as it block their mean to earn extra bucks. For example , drivers take way expenses basis on an average calculation of fuel and tolls and assumption of fuel mileage  but if we use technologies like GPS monitoring and Fuel gauge sensor on fuel tank to provide exact details of distance travelled and fuel consumed, We found a huge gap between the actual cost and the amount we are paying currently that’s the point where implementation of these technology become difficult as they are not ready to lose their share and due to acute shortage of manpower we can’t afford to fire them. Over the time by regular counselling and giving some incentives we are trying to fix these issues with a mutual consent.

What technology trends are set to disrupt the logistics sector in the near future?

AI, real time tracking of shipments, rolling stock and exact cost of way expenses by help of calibrated GPS devices, Fast Tag, digitised payment for fuel, repairs, tracking of shipments by RFID etc.