Hitron Technologies Americas has collaborated with Aprecomm to deliver pre-integrated artificial intelligence (AI)-powered solutions for broadband service providers (BSPs). The collaboration will see Aprecomm’s advanced AI-powered platform integrated into Hitron’s cutting-edge broadband customer premises equipment (CPE). This integration will enable BSPs to immediately leverage Aprecomm’s cloud-based applications, ensuring a seamless deployment with minimal setup time. Hitron has also become Aprecomm’s exclusive partner for data over cable service interface specifications (DOCSIS)-based solutions throughout the Americas.

By embedding Aprecomm’s agent into its customer premises equipment (CPE) lineup including state-of-the-art WiFi 7 routers, gateways, and extenders, Hitron offers service providers a ready-to-use solution that improves operational efficiency and enhances subscriber satisfaction. This pre-integration empowers BSPs to access critical AI-driven tools for optimizing customer experience and network performance right out of the box.

This collaboration with Aprecomm complements Hitron’s existing integrations and partnerships, further enriching the software ecosystem that accompanies its cutting-edge broadband solutions. By offering a diverse suite of tools and applications, Hitron ensures broadband providers can access solutions tailored to their needs. The combined offering leverages industry standards such as the TR-369 User Services Platform (USP) developed by the Broadband Forum, ensuring compatibility with established tools and protocols for device management.

Immediate benefits for service providers:

  • Agentic AI: The solution, which uses sophisticated AI and a patented quality of experience algorithm, enables automated self-healing of common network issues to reduce customer service costs and maximise operational expenditure (OPEX).
  • Rapid deployment: Hitron’s pre-integrated devices provide instant access to Aprecomm’s cloud applications, significantly reducing BSPs’ time to market.
  • Enhanced efficiency: Aprecomm’s AI-powered optimisation and analytics reduce operational costs by improving first-call resolution rates, minimising truck rolls, and automating network adjustments.
  • Improved subscriber experience: The combined solution ensures that consumers enjoy uninterrupted, high-quality connectivity through self-optimising and self-healing Wi-Fi networks.

On the back end, Aprecomm’s analytics and automated support tools provide BSPs with actionable insights into network performance, enabling them to address potential issues before they affect customers. Field-proven results from Aprecomm’s platform include a 62 per cent reduction in truck rolls, a 35 per cent improvement in first-call resolutions, and a 30 per cent decrease in call resolution times, leading to a 20 per cent overall reduction in subscriber churn. This integration is now available to broadband service providers across the Americas, serving both residential and business subscribers.

Commenting on the collaboration, Greg Fisher, president and chief technology officer (CTO), Hitron Technologies Americas, said, “We are excited to partner with Aprecomm to bring immediate value to our customers. This collaboration ensures that our devices are equipped to deliver fast, AI-optimised connectivity, helping operators reduce costs, resolve issues proactively, and provide superior customer experiences without additional integration efforts.”

Meanwhile, Craig Thomas, chief executive officer (CEO), Broadband Forum, said, “We are delighted to see Hitron and Aprecomm collaborate to widen the availability of USP in its cloud-based device management offering. USP continues to act as the key facilitator of seamless management and monitoring of connected devices in today’s smart home.”

In addition, Pramod Gummaraj, founder and CEO, Aprecomm, said, “We are excited to expand the global availability of our solution. Broadband providers are looking to maximise AI’s opportunity to automate support and provide better online experiences through self-optimising Wi-Fi. Our combined solution capitalises on the growing trend of service providers moving on from broadband speed and price to selling on guaranteed customer experience.”