The government has launched a WhatsApp chatbot called ‘MyGov Corona Helpdesk’.
This chatbot is created to help address all the queries around COVID-19 outbreak and is developed and implemented by Jio Haptik Technologies Limited, a conversational artificial intelligence (AI) platform and subsidiary of Reliance Industries Limited (RIL).
Users can access the chatbot by sending a WhatsApp message to the number +91 9013151515. The idea is to have the right information at the touch of a button while preventing the spread of this pandemic across the country by following basic hygiene practices.
This chatbot has been developed by Jio Haptik for free of cost, and updated on real time, as per instructions from National e-Governance Division (NeGD) and MyGov, both under the ministry of electronics and information technology.
The real time updates will curb circulation of false information that can cause mass hysteria while educating the population about the present scenario. Equipped with verified data from the ministry of health, the chatbot can resolve frequently asked questions (FAQs) pertaining to the novel coronavirus. This includes necessary precautionary measures, symptoms, correct and incorrect facts, helpline numbers, affected cases in the region, government advisories (including travel), informational videos, etc.