According to a survey by EY India, the increasing use of generative artificial intelligence (GenAI) could boost the productivity of India’s $254 billion software by 43 to 45 per cent over the next five years. The report stated that this productivity boost will span 500 roles and will come through the dual effect of the IT industry itself integrating elements of GenAI internally and as more client projects move from proof of concept to production.
As per the report, top IT companies have highlighted the use of AI by clients to do new projects and 89 per cent of them have started trialling GenAI projects, with 33 per cent of those already in production.
Further, within the sprawling IT industry, the survey showed that roles in software development will get the biggest productivity boost, of roughly 60 per cent, followed by a 52 per cent improvement for business process outsourcing (BPO) services and 47 per cent for IT consulting. It noted that this trio, software development, BPO services and IT consulting, will account for 50 to 60 per cent of the overall productivity improvement in tech services.
Meanwhile, it mentioned that the increasing use of AI is not only helping the IT industry enhance customer service but is also lowering costs and improving revenue growth.
