The Department of Telecommunications (DoT) has revised policy for issuance and renewal of no objection certificate (NOC) for sale/rent of international roaming SIM cards and global calling cards of foreign operators in India.
This move by DoT seeks to strengthen mechanism to protect interests of the Indian public visiting abroad. In addition, the move is also believed to streamline the procedures in line with the other licenses/registrations. The DoT has come out with the new policy after deliberations on the suo-motu recommendations of the Telecom Regulatory Authority of India (TRAI) on sale/rent of international roaming SIM cards/ global calling cards of foreign operators in India.
As per the revised policy mandates, NOC holders will have to make provision for providing information regarding customer care service, contact details, escalation matrix, itemised bills, information related to tariff plans, services offered, etc..
The revised policy becomes effective from January 14, 2022. Further, provision has also been made to strengthen billing and consumer grievance redressal mechanism to facilitate time bound resolution of grievance by the NOC holders with provision for Appellate Authority in DoT.
