Comviva, a subsidiary of Tech Mahindra, has announced the availability of its communication platform as a service (CPaaS) solution powered by Microsoft Azure.

Comviva’s Ngage is an intelligent omnichannel CPaaS solution that enables real-time communication capabilities, helping enterprises enhance and personalise their end-user customer experience seamlessly across channels. With a cloud-based delivery model, Ngage CPaaS seamlessly integrates with business applications and enables secure real-time customer interactions serving all customer engagement use cases from marketing to operations to customer service. It enables enterprises to communicate with their end customers through the appropriate context and channels over a secure, scalable and open cloud communication platform.

Comviva is empowering telecom operators to offer a modern, modular and open communication platform for their enterprise customers, combined with the security and scalability of Microsoft Azure.

Commenting on the development, Manoranjan (Mao) Mohapatra, chief executive officer, Comviva, said, “We are intensely committed to delivering integrated modern customer experiences and monetisation capabilities and investing in new technologies to set ourselves up for future success. With Comviva CPaaS, communication services providers shall monetise and accelerate innovation with agility. This shall empower them to meet the growing demands of enterprises where every campaign requires personalised variations, tighter consistency across channels, and shorter turnaround times.”

Meanwhile, Marianne Roling, vice president, Global Systems Integrators, Microsoft said, “We are pleased that Comvivas’ innovative Ngage CPaaS solution takes advantage of Azure’s secure and scalable artificial intelligence (AI) and natural language services. The modern digital experiences that CPaaS is delivering will enable telcos to bring secure communication channels and services to customers.”

Comviva’s CPaaS is a full-stack platform to empower telecom service providers to drive real-time customer interactions for enterprises. It powers both one-way and two-way communications across various messaging interfaces and protocols, thus ensuring high quality customer experiences. The platform supports messaging services and chats powered with conversational AI capabilities across the industry verticals. Its cognitive automation and natural language processing (NLP) capabilities empower enterprises to deliver enriched customer experiences by automating user interactions in a human-like language. It is one of the most scalable platforms in the industry handling over 80+ billion messages in a year.