Bharat Sanchar Nigam Limited (BSNL) plans to invest Rs 8 billion- Rs 10 billion to revive its landline business. For this purpose, it is in the process of implementing a call data record (CDR) system that would enable automated billing, identification of faults and monitoring of its entire wireline business.
This is aimed at increasing its broadband subscriber base. The company also plans to set up a call centre to address all customer queries.
Currently, it offers an interactive voice response system to its landline users for any enquiry.
That apart, BSNL also plans to focus on its enterprise business. Besides, it has also started leasing out its telecom towers to private service providers.
