As per data released by Telecom Regulatory Authority of India (TRAI), BSNL lost a significant proportion of its landline and broadband connections in July 2020, causing an overall decline in the net additions of broadband and landline connections.

Further, the TRAI data also revealed that the number of broadband and landline subscribers in Gujarat reduced from 9,58,229 subscribers in June 2020 to 9,51,730 in July 2020, recording a fall of 6,499 subscribers.

According to industry players, the closing of offices along with shifting to other service providers was the major reason for the decline.