Bharti Airtel has inked a five year partnership with Avaya to enhance the operator?s customer capabilities across its operations.
The partnership falls under the umbrella of Avaya Communications Outsourcing Solutions. As per the conditions of the agreement, Avaya will provide contact center technology and managed services designed to increase the performance, reduce the costs and accelerate the transformation of Airtel?s communications environment.
Commenting on the partnership, Dr. Jai Menon, director, Global Innovation and IT, Bharti Airtel, and Group chief information officer, Bharti said, “At Bharti Airtel, the customer is at the core of everything we do. We constantly innovate and partner with the best to offer our customers a world-class service experience at every touch point. Our partnership with Avaya is in line with the rapid evolution into the data world, and will provide superior customer service experience and extends from traditional voice based to video and social media interactions. Additionally, Avaya Communications Outsourcing Solutions will enhance our service capabilities, and help us deliver superior customer experiences across our operations.”
Under the terms of the agreement, Avaya will provide a tailored contact center outsourcing environment that includes application support, billing, reporting and service level agreements with remediation.
