Amdocs and Vodafone Idea Limited (VIL) have announced the successful migration of Idea postpaid customers to Amdocs’ digital monetisation system. One of the world’s larger and more complex postpaid migrations, the consolidation will offer improved customer service and digital experiences to Vodafone Idea’s customers. Most of the migrations were achieved while working remotely during the global lockdown, using new methodologies, best-in-class practices and various collaboration and deployment tools.
VIL in partnership with Amdocs mobilised the data flow management for the consolidation of its digital business systems, to further improve the business agility and simplify operations.
Speaking on the announcement, Vishant Vora, chief technology officer (CTO), VIL, said, “We are delighted to have partnered with Amdocs to complete the consolidation of Idea and Vodafone postpaid customers without any business disruption. The partnership will enable VIL to further modernise, automate, and digitise operations, thereby providing an enhanced customer experience to our postpaid customer base.”
Meanwhile, Gary Miles, chief marketing officer (CMO), Amdocs, said, “In today’s ever-changing business environment, it’s important for service providers to focus on customer experience and win their loyalty. VIL values customer centricity and understands the importance of digital transformation in providing improved customer service and digital experience. We’re proud to have partnered with VIL for the migration of customers to the Amdocs digital monetisation system, which will further ensure streamlined and improved operations for the merged entity.”