Bharti Airtel has partnered with Microsoft to enable calling through Microsoft Teams, through integration with Airtel IQ. Enterprises will have greater flexibility in connecting with customers across the country over fixed-line through the internet. The service will enable enterprises to make and receive calls to external users through Microsoft Teams, which will streamline communication and collaboration.
Meanwhile, the integration of Teams Phone calling with Airtel IQ will help to remove obstacles in the enterprise journey from managing multiple platforms for internet protocol telephony and collaboration, to a lack of control and security, a lack of flexibility in supporting remote and hybrid working, and a paucity of higher capital expenditures needed to ensure uniform and seamless collaboration.
Further, the platform provides end-to-end solutions for contact centres, including voice, cloud, and software. The telco added that this is the first-of-its-kind service in the country where remote contact centres have contracted different vendors across various functions.
Commenting on the collaboration, Abhishek Biswal, business head, Airtel IQ said, “We are delighted to partner with Microsoft to bring an agile, flexible and innovative solution to ease one of the biggest issues facing Indian enterprises today. Airtel’s traditional strength of connectivity combined with Microsoft’s technology will result in reliability, cost savings, ease of management and, most importantly, scalability for all customers, ensuring that going forward they can focus solely on productivity.”
Meanwhile, Shruti Bhatia, country head, modern work and surface, India and South Asia, Microsoft said, “In today’s constantly evolving hybrid world, users need the flexibility to work and connect. At Microsoft, it has been our endeavour to power the modern workplace by providing enterprises with the right tools and technologies that cater to their needs and make hybrid work seamless for everyone. Taking a step further in that direction, we are thrilled to partner with Airtel and introduce an innovative solution that will enable India’s workforce to unlock a new level of productivity, collaboration, and efficiency, transforming the future of work in the country.”