Bharti Airtel has announced the launch of Airtel Black – India’s first all-in-one solution for homes.
With Airtel Black, customers can bundle 2 or more of their services (fibre, DTH, mobile) into one bill and receive one customer care number with a dedicated team of account managers and priority problem resolution. In addition, there is no installation and switching fee, as well as free lifetime service visits.
Airtel Black elevates the customer experience with a host of industry-first features:
- Simplify your life: Airtel Black is super convenient and liberates customers from the hassle of managing multiple bill payment dates, navigating customer care IVRs, or interacting with separate service providers.
- Get the priority you deserve: A customer will connect to a care representative within 60 seconds of calling. The team of experts managing the customer relationship keeps in touch with all your requirements and solves them on a priority basis. All service visits needed for your service come to you on priority, and free of charge.
- No TV service disconnection: Airtel Black also helps customers enjoy uninterrupted TV viewing, due to DTH being offered as a billed service. All the user needs is to pay their one bill monthly.
- Customise it to your needs: Airtel Black offers a simple feature where users have full choice of selecting their suitable plans for each service, and then bundle them together for billing.
Commenting on the development, Shashwat Sharma, director-marketing and communications, Bharti Airtel, said, “Airtel Black is another step in our obsession for solving our customer problems at Airtel. This squarely addresses the need for convenience and peace of mind for our customers, as they navigate their lives in the new normal. As an integrated operator, Airtel is uniquely positioned to deliver an exceptional experience on all home services –Fiber, DTH and Mobile, to our customers. And Airtel Black is focussed on doing just that.”