Amdocs has announced that it will collaborate with Bharti Airtel to drive 5G and internet of things (IoT) monetisation and enhance its end-user customer experience. Amdocs will create a digital platform to automate and digitise Airtel’s business operations and help the Indian operator create a single-bundled plan and bill for all its services thereby enhancing customer satisfaction.
Once implemented, the platform will help customers of Airtel Black create their own plan across multiple Airtel offerings, such as mobile, broadband and direct-to-home. This transition will help Airtel offer a unified customer experience, enhance billing accuracy as well as optimise business operations with seamless ecosystem integration and real-time insights, facilitating informed decision making.
Commenting on the collaboration, Pradipt Kapoor, chief information officer, Airtel, said, “As Airtel transitions from a telco to a techco, we are constantly looking for ways and means to enhance our customer experience with the right use of technology solutions. We are delighted to transition to Amdocs’s converged billing platform as we consolidate our digital architecture and optimise service delivery in critical areas like billing.”
Meanwhile, Anthony Goonetilleke, group president and head, technology and strategy, Amdocs, said, “We are excited to collaborate with Airtel, empowering them with our innovative monetisation platform. Our efforts will ensure Airtel benefits from state-of-the-art technology, while the cloud-ready deployment and auto-scaling capabilities will ensure a flexible and efficient infrastructure.”