According to Gartner Inc, artificial intelligence (AI) augmentation will create a business value of $2.9 trillion and 6.2 billion hours of worker productivity globally in 2021.

Further it added that augmented intelligence, a human-centered partnership model of people and AI working together enhances cognitive performance, which reduces mistakes while delivering customer convenience and personalisation at scale.

Customer experience is of utmost importance for AI-derived business value, the report added.