Arun Chandrasekaran, Distinguished Vice President Analyst, Gartner
Enterprise of all sizes across sectors are undergoing different degrees of digital transformation. Rapid technological advancements and rising competition are driving investments in digital solutions. In an interview with tele.net, Arun Chandrasekaran, distinguished vice president, analyst, Gartner talks about the key technology trends in the enterprise space, adoption challenges and future outlook…
What are your thoughts on technology adoption by Indian enterprises? What are the key trends that dominated the enterprise space in 2023?
Recent advances in generative artificial intelligence (GenAI) make it the most disruptive set of technologies and capabilities to hit the global market in decades. GenAI has the potential to significantly impact shareholder value by providing new and disruptive opportunities to increase revenue, reduce costs, improve productivity, and better manage risk. In the near future, GenAI will become a competitive advantage and differentiator. Apart from Gen AI, business process automation, hybrid cloud investments and cybersecurity were deemed high priority by chief information officers (CIOs) in 2023.
What impact with metaverse and Gen AI have on Indian enterprises? How can they leverage these technologies?
GenAI promises to be one of the most transformative technology trends of this decade. GenAI can help CIOs tackle complex challenges, innovate at speed and build sustainable competitive advantages in an ever-evolving digital economy. GenAI has changed the equation between boards and chief executive officers (CEOs) versus CIOs and chief technology officers (CTOs), ushering a tighter collaboration and collaborative learning on the art of the possible. Given its strategic importance to the business, formulating best practices for scaling and securing GenAI is crucial for gaining stakeholder confidence, enabling innovation across the organization, and building sustainable and adaptable AI strategies that can meet future needs.
What challenges do large enterprises as well as SMEs face in terms of technology/digital service adoption? How can they address these?
- Must balance an ever-growing set of competing demands and challenges as they lead their organisations such as technical debt and budgetary reallocation.
- Must achieve the digital goals with the inherent constraints of limited budgets and smaller IT teams.
- Lack of know-how and skills to make bold, new bets.
What will be the trends dominating the enterprise space in 2024 and beyond?
The technology areas identified as game-changing for 2024 by CIOs in India are AI, low code/no code development platforms and 5G. GenAI is an emerging technology that has only begun to be exploited commercially. However, results of the 2024 CIO and technology executive survey indicate a high degree of confidence in GenAI.
CIOs in India are collaborating with business leaders and making early investments in GenAI by piloting a number of use cases across enterprise functions to redefine business capabilities. The other technology most likely to be implemented in the next couple of years in India is low-code/no-code development platforms.
