The Telecom Regulatory Authority of India (TRAI) has implemented digital and paperless process for submission of quality of service (QoS) performance monitoring report by the telecom service providers. This has been done as a major step towards automation of processes and ease of doing business for the service providers. Performance monitoring report (PMR) data submission for access service (wireless) has been automated through application programmable interfaces (APIs) considering the large size of data whereas PMR for access service (wireline) and broadband (wireline) service are being submitted through a user-friendly interface provided on PMR portal. In a significant milestone, PMRs for the quarter ending March 2025 have been submitted through the automated route by all the telecom service providers.
The automation of PMR submission helps to reduce human errors in the reports, simplifies the process, and minimises the effort required by service providers.
Earlier, TRAI had released revised QoS Regulations namely “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024)’ on August 2, 2024. These regulations have become effective from October 1, 2024 and applicable for both access and broadband services provided on wireline as well as wireless media.
The regulations mandate that every service provider shall create or upgrade their system within six months of notification of these regulations for collection of primary data, its storage, processing, performance report generation and their online submission to TRAI.
Accordingly, TRAI, vide direction dated September 19, 2024 and January 3, 2025, mandated the service providers to submit the performance monitoring report (PMR) of various services like access service (wireless), access service (wireline) and broadband (wireline) service within a period of 15 days from the end of the reporting period in the prescribed format.
