Industry bodies Cellular Operators Association of India (COAI) and Association of Unified Telecom Service Providers of India (AUSPI) are planning to seek clarity from the Telecom Regulatory Authority of India (TRAI) on the regulator?s recent mandate to compensate consumers for call drops.
TRAI has recently issued the ninth amendment to the Telecom Consumers Protection Regulations, 2012 mandating operators to provide compensation to consumers for call drops, with effect from January 1, 2016. Under the compensation mechanism, service providers would have to credit Re 1 in the account of the calling consumer for every dropped call. However, such credit will be limited to three dropped calls in a day.
The operators have stated that they want to seek clarification regarding the implementation of the order, refunding mechanism and the timeframe. Further, the operators need clarification on the fact that what will happen once they meet the allowed 2 per cent call drop ratio.
