Verint Systems Inc. is signing a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint in the first fiscal quarter ending April 30, 2014.
The acquisition of KANA would allow Verint to offer a holistic customer engagement strategy powered by Actionable Intelligence, providing significant value for our customers and partners. Our complementary solutions represent a comprehensive offering to help optimize customer engagement. says Dan Bodner, chief executive officer, Verint, says, ?KANA and Verint share a common vision for our respective markets, including a firm commitment to our customers. There is a strong cultural fit between the two companies and a foundation for a successful future together, for both our current and prospective customers, as well as our employees.?
KANA would bring its approximately 900 global customers to the greater Verint organisation, which already has the benefit of more than 10,000 customers worldwide. The combined customer base, which includes some shared customers, can benefit from a broader, complementary solution set from a single global provider.
