According to a survey conducted by EY, about half (50 per cent) of India’s government and public sector (GPS) organisations are ready to implement their first generative artificial intelligence (GenAI) solution within the next year.
The survey noted that GenAI is soon to be deployed by GPS organisations to enhance the delivery of public services and policymaking. This adoption will enhance automation, improve policy analysis, and promote transparency in the public sector.
As per the survey, 61 per cent of GPS organisations believe that GenAI will enhance the citizen experience, while 67 per cent think it will act as a catalyst to drive innovation. The survey further shows that 30 per cent of the organisations believed GenAI would increase productivity, and only 9 per cent felt that the technology would lead to job displacement due to automation.
The report added that the industry also strongly demands a regulatory framework on AI, with approximately 76 per cent of GPS organisations proposing government action for its establishment.
The report further added that the major challenges that organisations face in adopting Gen AI are data privacy, skill gaps, and the lack of clear use cases.
