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Bharti Airtel and IBM finalise technology services deal

January 14, 2011

After several rounds of negotiations, Bharti Airtel and IBM have sealed the contract, wherein IBM would provide technology services for Bharti Airtel’s operations in 16 African countries.

As part of the 10-year agreement signed in December 2010, IBM will deploy and manage the information technology infrastructure and applications to support the operator’s goal of providing affordable and innovative mobile services throughout Africa.

IBM said it will provide customer support applications that include customer relationship management, billing, and self-service that will enable Bharti Airtel to deliver 2G and 3G mobile services. In addition, IBM intends to deploy a media management system to offer content such as music and video over mobile devices, while simultaneously facilitating the growth of the application developer community in Africa, which will enable Bharti Airtel to tap new sources of revenue.


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