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TRAI proposes compulsory access to call logs and SMSs for DND apps

June 04, 2018

The Telecom Regulatory Authority of India (TRAI) has inserted a clause in its proposed regulation on unsolicited calls, which will make it compulsory for all devices to provide access to call logs and SMSs for the functioning of 'do-not-disturb' kind of mobile apps.

According to the draft rules, every access provider shall ensure that all devices registered on its network shall support all permissions required for the functioning of such apps as prescribed in the Regulations 6 (2) (e) and regulations 24 (2).

The clause 6 of the Telecom Commercial Communication Customer Preference Regulation, 2018 is about arrangements that telecom operators should make to facilitate registration of complaints, change in choice of subscribers, mode of filing complaints or registration required to bar pesky calls and SMSs.

In order to file complaints against unsolicited calls and SMSs, subscribers are required to share phone number, time, date and the purpose for which they received them. The TRAI has developed a do-not-disturb mobile app using which user can select mobile number of pesky caller from their call log and also pesky SMSs after opening the application.

The TRAI has been trying to get its application listed on the App Store, but Apple has refused access to call logs and SMSs that are required for filing complaints through DND app on privacy concerns. As per the Cellular Operators Association of India, TRAI should resolve the matter itself instead of putting responsibility on service provider.


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