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TRAI should not penalise operators for marginal deviations in QoS, says COAI

May 14, 2018

The Cellular Operators Association of India (COAI) has asked the Telecom Regulatory Authority of India (TRAI) to not penalise operators for marginal deviations from quality of service (QoS) benchmarks as some of those could have happened due to natural events such as floods or heavy rain, etc.

Operators have contended that such deviations may have taken place due to unforeseen circumstances, system failures or other uncontrollable factors for which they should not be penalised. Operators have sought individual hearings to explain their stand.


According to the COAI, the TRAI should take a pragmatic and considerate view on the marginal deviations. The association also sought a review of all financial incentive orders issued from the quarter ended March 2017 onwards. The association is also of the opinion that the TRAI needed to address systemic issues instead of continuing to slap on penalties which are often quashed or reduced substantially by the courts.


The new rules have toughened the parameters determining call drops, with penalties of a maximum of Rs 1 million per violation.


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