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TRAI aims to make MNP process hassle free and instantaneous

April 12, 2018

The Telecom Regulatory Authority of India (TRAI) is expected to revamp the existing mobile number portability (MNP) rules in the next two months to make it more consumer-friendly.


MNP allows mobile phone users to retain their numbers while moving cities or changing operators. At present, a substantial number of MNP requests are being rejected due to wrong unique porting codes and balance issues.

Earlier this month, in the face of increasing consumer complaints, the TRAI sought views from stakeholders to improve the MNP process. It has sought written comments from stakeholders by May 3, 2018 and counter comments by May 17, 2018 to ease the existing porting rules.

According to the TRAI, the consultation process has been started with a view to reduce errors and make the process instantaneous. Further, it contended that the porting procedure should be consumer friendly and economical. With this view, the TRAI cut down the porting fee from Rs 19 to Rs 4 in January 2018.


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