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TRAI directs RCOM to ease customer porting process; keep UPC active till end-January

January 02, 2018

The Telecom Regulatory Authority of India (TRAI) has asked Reliance Communications (RCOM) for the smooth facilitation of porting out customers to other networks, in the circles in which its services have been terminated since the December 1, 2017. This has been done in the face of customer complaints, which have arisen against RCOM outlining the difficulties faced while porting out from RCOM.

To this end, the regulator has asked RCOM to keep the unique porting codes (UPC) active till the end of January 2018. Initially, the TRAI had asked for the activation of these UPCs till December 31, 2017.

The TRAI has asked RCOM to provide the information on active UPCs via text messages. Additionally, the TRAI has also asked RCOM to submit a weekly compliance report every Monday, beginning from January 1, 2018.


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