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TRAI asks operators to submit network-related data under new call drop norms

December 15, 2017

The Telecom Regulatory Authority of India (TRAI) has asked mobile operators to submit their network-related data for ensuring if they are adhering to service quality norms under the new call drop rules.

Earlier, TRAI had issued a fresh format for mobile operators to report such data every quarter based on its new Quality of Service (QoS) formula. Under new parameters, telecom operators may face a maximum penalty of Rs 1 million for call drops which will now be measured at mobile tower level instead of at telecom circle. The new call drop rules came into force from October 1, 2017 and the current quarter will be the first quarter of reporting under the new formula. So far, the data and compliance reporting took place on a monthly basis, and the same is now going to happen on a quarterly basis.

Further, TRAI has directed the unified access service providers and cellular mobile service providers, including Bharat Sanchar Nigam Limited and Mahanagar Telephone Nigam Limited to submit their compliance reports, within a period of 21 days of the end of each quarter. In another directive, the regulator has also asked the operators to put up the information relating to performance based on the new rules, on the company's website.


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